Guest Relationship Officer

Kathmandu, Nepal

                 

 

Detail Information:


Job Category

Officer

Job Level / Post

Entry-level

No. of Vacancy

2

Job Type

Full-time

Job Location

Bakhundole, Lalitpur

Salary Range

Upto Rs. 75,000 *Based on your experience

Minimum Contract

Min. 2 years

Termination Application Submit

Min. before 1 month

Academic Degree

BHM

Faculty Preferred

Hospitality field

Experience

Min. 1 year of experience in related field

Encourage

Female candidates only

Priority Location

within 5 KM of Bakhundole Area

Priority Others

2 Wheeler License with Vehicle

Career plan after a year

Sr. Officer

Career plan after 2 years

Assistant Manager

Career plan after 3 years

Manager

Job Responsibilities




·         Review arrival lists to welcome guests

·         Attend to special guests (e.g. VIPs) and answer their inquiries

·         Help prepare welcome folders with collateral (e.g. room service menus, area descriptions)

·         Provide information about amenities, area and venues and promote services

·         Anticipate guest needs and build rapport with customers

·         Offer assistance with certain tasks (e.g. confirming travel arrangements, taking messages)

·         Address customer complaints.

·         Record information in the ERP daily

·         Ensure compliance with health and quality standards

 

 

Job Requirements

·         Proven experience as a Guest Relations Officer

·         Familiarity with hospitality industry standards

·         Proficiency in English; knowledge of additional languages is a plus

·         Computer literacy

·         A customer-oriented and professional attitude

·         An outgoing personality

·         Outstanding communication abilities

·         Excellent organizational and time-management skills

·         Bachelors in Hospitality Management is preferred

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